Installation Coordinator

Installation Coordinator

Job Description

 Responsibilities & Qualifications:

• Respond to customer inquiries, process deposits, and confirm installation details.
• Assist Installation Consultants by handling follow-ups, lead tracking, and customer communication.
• Place and track special and daily material orders.
• Schedule installation crews and ensure all necessary materials and equipment are available.
• Maintain accurate and up-to-date CRM records, ensuring all customer and job information is complete.
• Upload and organize documents related to sales, orders, and installations.
• Answer and direct phone calls, handling customer, vendor, and sales staff inquiries.
• Communicate with installation crews to confirm schedules and job site readiness.
• Address scheduling conflicts and troubleshoot material shortages.
• Support social media efforts by collecting installation photos and customer testimonials
• Coordinate materials delivery and arrange for job site necessities
• Monitor supplier and vendor communications to ensure timely order fulfillment

Installation Coordinator

To perform this job successfully:

• High school diploma or general education degree (GED/Trade School) a plus
• NYS Drivers License
• Customer service experience in a sales or home improvement environment is a plus.
• Frequent standing and heavy lifting routinely required  
• Strong organizational skills with high attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with CRM software and office administration preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong problem-solving skills and ability to work independently.

Installation Coordinator - provides administrative and operational support to the Installation Consultants.

We are a Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts

For compliance purposes for NYS transparency, the expected salary range is $25.00 - $30.00. Compensation will be based on experience and other factors permitted by law

At RBS, you will have:

• Amazing people to work with that help you succeed.
• Work/life balance with a culture of kindness and respect.
• Company-hosted family events.
• Rewarding careers with supportive management. 
• Participation in philanthropic activities in the community.
• Professional Development | On-site & virtual training
• Stability from our long history of success and growth.
• Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more
• The opportunity to grow your career and move up the ladder!

Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.

EOE, including but not limited to disability and veteran status.

For more info, please call 631.591.8100.

Installation Coordinator