• New England IT Support Specialist

    Location US-RI-Westerly
    Posted Date 2 weeks ago(1/3/2019 12:00 PM)
    Emp. Status
    Full Time - Regular
    Union Status
    Non Union
  • Overview

    New England IT Support Specialist

    This position involves a range of diverse responsibilities, which include the support of in-house and remote infrastructure, network systems, end-user PCs and POS equipment. An individual in this position is required to be organized and efficient, with a high degree of common sense and initiative. The ability to communicate effectively with all employee levels is essential.


    Essential Functions:

    • Maintenance of retail store network, compute, and point of sales hardware
    • Deployment of new technology (voice, video, wifi, document imaging) and system upgrades in field offices and retail stores
    • Proactive and reactive technical support of physical (Lenovo/IBM) and virtual (VMWare & XenServer) servers and server applications
    • Assist with disaster recovery and business continuity planning and testing
    • Manage and maintain existing Citrix and thin client infrastructure
    • Provide various end-user support via phone, email and onsite visits
    • Perform upgrade and maintenance work during designated maintenance windows
    • Document systems, modifications and changes in Microsoft Visio and task management systems


    Required Technical Skills / Experience:

    • Must have basic knowledge and experience with current data center technologies, such as: Windows Server 2012+, Active Directory, DHCP, DNS, system and network design and security, backup and recovery and system monitoring

    Experience with the following is highly recommended: Microsoft Exchange 2013+, Office 365, VMWare ESXi 6+, Citrix XenApp v.7.6+, Microsoft SQL 2014+, Cisco Unified Communication Manager, WebEx and related video technologies.



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